PRODUCT ORDER CANCELLATIONS

Last Updated December 26, 2024

Order cancellations are subject to the following Terms and Conditions:

• You may cancel your order, for any reason, and receive a full refund provided your order has not been shipped. Please note that a small percentage of orders cannot be stopped from shipping out of our warehouse even though they may not have physically left the premises. In these rare instances, the customer will be responsible for whatever shipping charges are incurred.

Contact us with your Name, Order Number, and the Items you are requesting for Cancellation to begin the process. Approved product cancellations will be refunded to the original payment method used at the time of purchase.

PRODUCT ORDER RETURNS

Product returns/refunds are subject to the following Terms and Conditions:

• Product returns must include all original packaging, instructions, manuals, accessories, documentation, product registration, and the original purchase receipt;
• Product returns cannot have been worn, used, or altered;
• Product returns will not be accepted on closeout items, items marked “Final Sale” and/or promotional items (e.g., free gifts-with-purchase, buy-one-get-one-free items, etc.);
• Product returns must be requested within 30 days of the date of purchase (exceptions are made for manufacturer warranty claims);
• Product returns including the original, sealed packaging can be returned subject to a 15% restocking fee. Product returns with opened or damaged original packaging can be returned subject to a 25% restocking fee (restocking fees do not apply to products originally packaged in clear poly bags);
• Shipping charges and/or shipping costs are not the responsibility of Meridian and will not be included within refunded amounts. Meridian is not responsible for any product return/exchange packages that are lost in transit. We recommend customers utilize a shipping carrier that offers shipment tracking numbers and full value insurance on product returns/exchanges;

Contact Us with your Name, Order Number, and the Items you are requesting for Return to begin the process. Items received at our warehouse without an approved Return/Exchange Authorization Number will be refused and returned at the sender’s expense. Approved product returns will be refunded to the original payment method used at the time of purchase.

PRODUCT ORDER EXCHANGES

Product exchanges are subject to the following Terms and Conditions:

• Product exchanges are only available for sizes and colorways of the same item/product;
• Product exchanges must include all original packaging, instructions, manuals, accessories, documentation, product registration, and the original purchase receipt;
• Product exchanges are subject to item(s)/product(s) that are in stock at the time of exchange. Meridian does not guarantee that all sizes, colorways, and item configurations will be in stock and available for exchange at the time exchange requests are received and approved/processed;
• Product exchanges in the original, sealed packaging can be exchanged without a restocking fee. Product exchanges with opened or damaged original packaging can be exchanged subject to a 25% restocking fee (restocking fees do not apply to products originally packaged in clear poly bags);
• Shipping charges and/or shipping costs are not the responsibility of Meridian. Meridian is not responsible for any product return/exchange packages that are lost in transit. We recommend customers utilize a shipping carrier that offers shipment tracking numbers and full value insurance on product returns/exchanges;

Contact Us with your Name, Order Number, and the Items you are requesting for Exchange to begin the process. Items received at our warehouse without an approved Return/Exchange Authorization Number will be refused and returned at the sender’s expense.

TRAINING COURSE CANCELLATIONS / REFUNDS / EXCHANGES

Training course cancellation/refunds/exchanges are subject to the following Terms and Conditions:

• Training cancellations must be requested no later than 30 days from the date of the training course. There will be NO REFUNDS given if a registrant cancels or requests a refund less than 30 days before the training course start date;
• Due to the limited spaces available in each course and the travel requirements for many of our students, training courses are refunded with a 50% cancellation fee (i.e., training courses are only 50% refundable after enrollment);
• Rescheduling/Exchanging an enrolled training course to a later date may be available upon request, but remains subject to the 30-day policy stated above;
• In rare circumstances, Meridian may need to cancel a course/event. If this occurs, individuals registered will be contacted and refunded in full;

Contact Us with your Name, Order Number, and the Training Courses you are requesting for Cancellation/Refund/Exchange to begin the process. Approved Training Course Cancellations and Refunds will be refunded to the original payment method used at the time of purchase.